Some Frequently Asked Questions about our Shepherds Hut
Most Common Questions
Q: Do you have Wifi?
A: Yes we do have Wifi, although as per our terms and conditions, we provide no guarantee in case of network failure.
Q: Are you within walking distance of a pub?
A: Yes, the Griffin in Llyswen is only a few minutes walk away
Q: How many people does the hut sleep?
A: The hut is designed as a cosy escape for two adults.
Q: Is the hut warm in colder months?
A: Yes — it’s fully insulated and has underfloor heating and a log burner (which you don’t need to heat the hut but is an option if you choose to light it) to keep you toasty all year round.
Q: Do you allow dogs?
A: Absolutely! We welcome up to 2 well-behaved dogs (possibly more if you ask as it is more dependant on size as the hut is only small). They’ll love the countryside walks right from the doorstep.
Q: Is the hut suitable for children?
A: Our hut is designed as a couples’ hideaway, so it isn’t suitable for children due to the Hot Tub and location to the river.
Facilities
Q: What cooking facilities are there?
A: The hut has a kitchenette with everything you’ll need for simple meals, including a microwave grill and a hob with pans and a grill tray provided with other utensils.
Q: What about bathrooms?
A: You’ll have your own private ensuite with a proper full shower, loo, and sink — no sharing required. There is no roughing it with a caravan toilet with us- we provide a proper full flushing toilet and an electric shower.
Q: Is there a hot tub?
A: Yes — your private electric hot tub overlooks the River Wye. Perfect for stargazing or soaking after a long walk.
Q: Is the Hot Tub electric?
A: Yes, the Hot Tub is electric so there is no lighting a fire, and waiting around for the tub to heat up or trying to control the temperature when the fire gets too hot when you get back after your walk, just pop in the shower, and you can get straight in the tub.
Q: How do you keep the hot tub clean and safe?
A:We take hot tub care very seriously so you can simply relax and enjoy it. Here’s what we do:
🧼 Between every stay – the water is fully changed, and the tub is thoroughly cleaned and refilled ready for you.
🧽 Regular deep cleans – once a month, the hot tub gets an intensive deep clean to include all pipework in addition to our normal changeover cleans between guests.
💧 Water testing – we test and balance the water chemicals daily to make sure everything is perfectly safe and comfortable.
🔍 Independent testing – monthly and quarterly laboratory water tests are carried out for extra reassurance.
This means when you sink into the bubbles, you can do so knowing the hot tub is spotless, safe, and looked after to the highest standards. 🛁✨
Please don’t hesitate to contact us if you would like any further information around this.
Please be aware this does mean we will require access to the tub to test each day, we try to do this when guests go out to minimise any disruption to your break, but there will be times when due to our own lives we may need to test when you are in the hut but we will try our best not to disturb you.
Location and Access
Q: How far is the hut from the river?
A: The hut overlooks the River Wye with gorgeous views right outside your window. However to access the river (as our bank is too steep), you will need to walk to the Wye Valley Walk, only an 8 minute walk away.
Q: Is parking available?
A: Yes — there’s private parking just a short stroll from the hut with space for 2 cars
Q: Do you provide an EV charger?
A: Yes, we have a 22kW Type 2 charger on site for your use next to the parking area. Payment is per kW and via app.
Q: Do I need to bring a charging cable?
Yes, you will need to bring your charging cable to connect to the charger. It has a Type 2 untethered socket.
Q: How do I pay for Charging?
Simply scan the QR code on the charger, which takes you to the app for instant payment and charging.
Booking and Stays
Q: What’s the minimum stay?
A: 3 Nights
Q: What time is check-in and check-out?
A: Check-in from 4pm, check-out by 10am. Where possible, if the hut is ready earlier, we will let you know.
Q: What information do you require from me before my stay?
A: We require the full names, nationalities and full home address of all guests prior to your stay (with some more information including passport number and place of issue and details of the next destination for any guests who are not British, Irish or Commonwealth guests), alongside any allergies for our welcome pack. This is to comply with the Immigration (Hotel Records) Order 1972. We require your address to comply with our planning permission.
Q: How do we find out your T&Cs?
A: We have T&C and Hut Rules alongside an EV Policy, these are emailed to you upon booking but if you require a copy prior, please don’t hesitate to ask.
Extras
Q: Can you arrange surprises for special occasions?
A: Definitely —just let us know your plans. Just let us know in advance and we’ll do our best to make it magical. However, do be aware we do not have an alcohol licence so we are unable to provide alcohol but if you wish to send a surprise along for your partner, we are happy to set it up for you on arrival where possible and with prior notice.
Q: Are there places to eat nearby?
A: Yes — we’re lucky to have lots of excellent pubs and restaurants close to us, with the Griffin in Llyswen just a short few minutes stroll away, or the Felin Fach Griffin (featured in the Michelin Guide) just a 5 minute drive away. Please see our Places to Eat page for ideas.
Q: What activities are nearby?
A: Riverside walks, canoeing, hiking in the Brecon Beacons, browsing Hay-on-Wye’s bookshops, and plenty more. Please see our Things to do, Places to go Pages or our Blog for inspiration.
Dogs
Q: Is the garden secure?
A: The hut has a large garden which is fenced all around, with 4ft livestock fencing, with a small section visible on the photos of post and rail for the view of the river. The fence alongside the fields also has a hedge.
Q: Can my dog go on the bed?
Your dog is welcome on the bed, although in wetter or colder weather, we would prefer they didn’t so as to keep our bedding for longer, as when it gets stained we have to take it out of circulation and buy new bedding. We provide a fluffy green throw for use if you would like your dog to sit/sleep on the bed.
Q: Is there an extra charge for dogs?
A: If you book direct, there is no extra charge per dog.
Q: Do you provide anything for dogs?
A: We provide dog bowls and some tasty treats to help them settle in. Please bring their bed/blanket so they feel at home.
Q: Can I leave my dog in the hut while we go out?
A: For their safety and comfort, we ask that dogs aren’t left alone in the hut. Although they may be the best behaved pooch at home, dogs do not always feel the same in a new environment.
Q: Are there good walks nearby?
A: Absolutely! From riverside strolls to woodland trails and Brecon Beacons hikes, there’s plenty to keep tails wagging. Please see our dog page for inspiration.
Q: Are there any dog-friendly pubs or cafés nearby?
A: Yes — several local favourites welcome dogs, including our local Griffin, only a 2 minute walk away. Please see our Dog Friendly page for inspiration.
Q: What if my dog is reactive?
A: If you dog is reactive, please make us aware on booking so that we can ensure we do all possible to make your stay as relaxing as possible, whether that is making sure our dog doesn’t go near the hut during your stay, or making sure we don’t bring our children with us when we welcome you etc.
Q:Is there livestock in the fields adjacent to the hut?
During the month of April, we can guarantee there is no livestock in the fields adjacent to the hut, and more than likely there will be none from May to September however if this could be am issue, you would be best to check with us before booking as there may be a chance that there are sheep in the fields next door. There is a 4ft stock proof fence and a hedge in between the field with sheep in and the Hut garden.
If you have any other questions you would like me to add, or anything you wondered about before you stayed, please do let us know. easyonthewye@gmail.com